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Why Is It So Hard to Open a Cat Cafe?

Coffee and kitties are a dream come true—but turning that combination into a business is way harder than you might think.

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Thank Taiwan and Japan for the concept: a public place to play with felines, usually with adoptable kitties from a local shelter. They number in the hundreds in Japan, but there’s only one in Seattle so far. 

It took Matt Lai and his fellow founders of Wallingford’s Seattle Meowtropolitan more than a year and a half to secure permits before opening in 2015. The state department of health was so puzzled by their setup that Lai had to visit in person to explain his applications.

“It was an unprecedented business model,” says Lai. Landlords assumed no one would insure them; it took a custom policy to cover both claw scratches and coffee scaldings.

Cat cafes require a lot of things in duplicate. Meowtropolitan is both a coffee bar—baristas top Herkimer “catpuccinos” with foam-sculpted whiskers—and a cat room ($10 an hour) where patrons can touch, but not pick up, the felines. Accessing the medieval-themed cat zoo takes hand sanitizer, a reservation, and a two-door entryway to prevent escapes. 

“The whole process has been such a challenge in every way,” says Caitlin Unsell, who hopes to launch Seattle’s second cat cafe, Neko, later this year. Everything took longer than she’d hoped, from the funding (an Indiegogo push scored only $14k but tons of publicity) to real estate. 

Still, Unsell is unconcerned that she’s on year four of dreaming up Neko, which recently found a Capitol Hill home on Pine. “I think Seattle is very open to the concept. There could be one in every neighborhood,” she says. Just not quite yet.

Published in the Where to Live Right Now issue of Seattle Met.











Allison Williams
Allison Williams
Since joining Seattle Met in 2011, Allison Williams has overseen the magazine’s travel and outdoor coverage, including deep dives into Olympic National Park, the Columbia River, and a Burger King drive-thru in Canada. She edits the travel-focused blog Tripster and contributes service, news, interview, and narrative pieces to the magazine, including long-form features about mountain mysteries and puppies in prison. She’s earned awards from the Society of Professional Journalists and been nominated for a City and Regional Magazine award.  Allison was raised here in Olympia and studied writing at Duke University, Oxford University, Columbia Journalism School, and University of Alaska. She began her career in New York City in the newsrooms of Metro newspaper and Time Out New York, then hightailed it back to her native habitat so she could write guidebooks and climb mountains.